Product Overview
FAQs: How to Order Your Prints
1. Selecting Your Photos
Please enter the last 4 digits of each photo file number you wish to purchase. Double-check your selections—if you submit incorrect numbers and the final images have already been delivered, you will be charged for any additional corrected images.
2. Quantity Matching
When prompted to enter the quantity, make sure it matches the number of photo file numbers you've listed.
3. Unedited & Unformatted Files
SSY does not offer a full gallery of unedited images unless they are purchased and edited. Unedited or unformatted photos are not released unless purchased. All images are stored on our secure photo database and hard drive for 6 months. After that, they will be permanently deleted.
4. Unedited Image Purchases
Unedited files will only be released if you have purchased $750 or more in images. No exceptions. You can order them here: Unedited Images
5. Turnaround Time
Final images are delivered within 5–10 business days (or sooner). If you need your photos faster, you must select the expedited option.
You can do that here:
Expedite My Order
If you selected expedited delivery during booking, your photos will be delivered according to your chosen speed.
6. Editing Details
All purchased images include basic retouching. Requests that go beyond standard editing—such as adding elements, slimming, major background changes, etc.—will require a $75 high-end retouch fee.
7. Cropping & Editing Style
SSY Fotos uses specific editing and cropping techniques that reflect our signature style. These will not be changed once your final images have been delivered. If you’d like to preview a sample crop or edit, please request it before final editing begins.
